Refund policy
Returns & Refunds Policy — Mansion Serganna
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
• Unused
• In original condition
• In original packaging (including dust bag, tags, and accessories)
Non-returnable items:
• Gift cards
• Final sale items
• Customized or personalized products
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges
We offer exchanges for the same item if defective or damaged upon arrival.
For color or style changes, please process a return and place a new order.
Return Shipping Costs
• Customer is responsible for return shipping costs (unless the item arrived damaged or incorrect).
• Mansion Serganna does not reimburse shipping fees.
Damaged or Wrong Items
If your item arrives damaged or incorrect, contact us within 48 hours with photos.
How to Start a Return
Email us at: sergannamaison@gmail.com
Include your order number and reason for return.